In the event of a conflict between this general information and our Bullion Terms of Purchase, the Bullion Terms of Purchase shall control.
We purchase not only all the various bullion products we show for sale on our website, but also many other forms of precious metal not shown for sale. Please call us to tell us about the bullion you have for sale, so we can give you an assessment of your bullion, including whether we're interested in buying your bullion.
When you sell bullion products to us you are responsible for all shipping and handling costs. We can assist in making shipping arrangements, however. Please call our bullion agents for help. Some restrictions may apply.
We indicate sell prices on our website, but market movements may occur more rapidly than updates allow. Because precious metals prices change constantly, all orders must by placed by telephone so that prices can be locked in at the prevailing market. Prompt shipment is required; metals must be postmarked or shipped within two days of locking in your price.
Upon confirmation of your sale to us, we provide you a confirmation number. In some cases when buying back large dollar amounts, a 10-15% transaction fee may be required at the time of booking. This fee will be returned with payment when the transaction is completed. Transactions of $50,000.00 or more are subject to approval by our bullion manager before completion.
After we have confirmed your transaction via telephone, we will email you a copy of your purchase order. Failure by you to receive this email does NOT invalidate or otherwise cancel your transaction with us; you are still obligated to ship your precious metals in full and on time.
You shall take all steps necessary, including updating address books and adjusting spam or junk-mail filters, to ensure that you can timely receive all emails from us, complete with any attachments, in furtherance of this Agreement.
When you sell your metals to us, you enter into a binding contractual agreement with us to ship all of the agreed precious metals to us. Should you wish to liquidate your trade, or if you do not ship the metals within 2 business days (5 business days for in-person sales); we will cancel and liquidate your transaction based on the prevailing market purchase price at the time of liquidation. You will be liable for any difference in the event of a market price increase. (See Paragraph 11, 'Involuntary Liquidation of Your Order for Failure to Deliver,' herein.)
We require your credit card information to secure the price lock of your transaction. There is no charge to your credit card if you ship the metals in full and on time. However, if you fail to ship in full and on time, we will involuntarily liquidate your transaction and charge your credit card. (See Paragraph 11, 'Involuntary Liquidation of Your Order for Failure to Deliver,' herein.)
We reserve the right to reject any late or other defective package that doesn't comply with the terms of this agreement. All damaged packages will be refused for delivery and returned to the sender for inspection. You are responsible for filing any insurance claims that may be necessary. If your package is returned to you, you will need to contact the Bullion Department to arrange a reshipment of the items or liquidation of the transaction.
We inspect each package as it arrives. If the items contained are not as represented by the seller we reserve the right to modify or liquidate the transaction as necessary. All products will be returned to the seller if the transaction is liquidated for any reason. We reserve the right to refuse any items that are damaged or worn in excess of the industry-accepted standards. We will contact the seller immediately if any discrepancy is discovered and every effort will be made to resolve the matter in a timely fashion. We reserve the right to have any non-standard precious metals products assayed for pureness. The seller is responsible for the associated fees for such testing. Fees associated with any transaction may be deducted from the total agreed-upon payment due to the seller.
We keep all transactions confidential, and do not report to any third parties, except to satisfy government tax and cash-reporting requirements for dealers under federal regulations.
We pride ourselves on reputable service and our integrity in the marketplace. We have no hidden charges or fees and we would like to be your bullion dealer in the future, and work hard to make that happen.